So now that the warranty has expired, I figured I leave an honest opinion of my experience on the purchase and the fixes that I had to do both under warranty and under my own pocket.
First off the buying experience felt rushed with a focus on getting us in the house as fast as possible (By doing this mistake where made by Richmond on what was agreed to that we later had to fight for, I.E. Counter top was different that what was agreed to). I learned firsthand that a General contractor is only as good as the subcontractors that the company partners with. Since the house didn't come with any Lighting or Fans.. we opted to focus on the garage when we noticed a 4" hole in the ceiling when removing the tape. First sign of bad workmanship. Upon living in the house for only 2 weeks the entire plumbing of the home backed up with filth everywhere including the sinks. After a tech from warranty came out they discover the plumber had thrown a part of the flange when putting the toilet together in the piping which flooded my entire house. Because of the potential damage of the house they sent out a team to get the humidity out of the home. All of this would have been great but of course they recommend a course of action of not removing the vinyl plank since they didn't read any humidity. Not even within 1 month of them leaving the floor started to buckle and warp. During this time the plumbing team also needed to reset both toilets (They send out a 18 year old kid who didn't know what he was doing from the same company that destroyed my house to begin with :( .... ) Upon him setting the toilets with maybe 3 day's the toilets where leaking filth. I again had to contract my own labor to get the toilets corrected since the labor warranty was not honoring there side of the contract. Lastly I also asked the electrical team who did the house to come to the home on 2 seperate occasions to fix a light that was damaged on purchase of the home... Within 2 month of speaking with multiple people (No one ever showed up at the house). All in all this was not what I was hoping for as American contractors have proven no one cares about workmanship anymore.
Donnapooks C
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October 05, 2018
This company is the worst! Please beware..they took my money as a deposit prior to getting me approved. I was then denied the loan by Carolyn their loan officer and they refused to give me my money back. I fought with them for over 2 months and just gave up after much frustration and stress that was not worth my time. They get your hopes up high just to steal you money and said your home will be built in 6 months which is all a lie. They are very unprofessional and corporate office never returns your call. The staff at the local Haines City office is the worst and overall the experience is not worth your time, money nor effort. Note: two 5 star reviews are done by their staff, Carolyn and Michelle which is illegal and just unethical. Very bad business office. I don't know how they still exist as a business.
Rajen Tanna
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April 24, 2018
Beware! We were told that our home would be ready after 6 months after we gave our deposit , but it's nowhere close. it is almost impossible to a speak to a manager. If for any reason you have a problem who will you speak to? The corporate office in Colorado won't do a thing.
I would hate to see your family go through the problems that we are at Richmond American
Iris Rivera
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January 15, 2021
Excellent and very pleasant. The Gallery is spectacular. From Marisol's welcome, her kindness and professionalism made us feel confident and very relaxed. Knowing our options and deciding on what we want to obtain for our home was very easy as if she knew us and also knew what we wanted from the beginning. Thanks Marisol!
Adriangela Colmenarez
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May 30, 2022
I bought my first house with Richmond American, the experience with the sales department was amazing but when we went to the home gallery was a worse experience with the manager and the lady..
Our Address
2822 Commerce Park Dr #100, Orlando, FL 32819, USA
So now that the warranty has expired, I figured I leave an honest opinion of my experience on the purchase and the fixes that I had to do both under warranty and under my own pocket. First off the buying experience felt rushed with a focus on getting us in the house as fast as possible (By doing this mistake where made by Richmond on what was agreed to that we later had to fight for, I.E. Counter top was different that what was agreed to). I learned firsthand that a General contractor is only as good as the subcontractors that the company partners with. Since the house didn't come with any Lighting or Fans.. we opted to focus on the garage when we noticed a 4" hole in the ceiling when removing the tape. First sign of bad workmanship. Upon living in the house for only 2 weeks the entire plumbing of the home backed up with filth everywhere including the sinks. After a tech from warranty came out they discover the plumber had thrown a part of the flange when putting the toilet together in the piping which flooded my entire house. Because of the potential damage of the house they sent out a team to get the humidity out of the home. All of this would have been great but of course they recommend a course of action of not removing the vinyl plank since they didn't read any humidity. Not even within 1 month of them leaving the floor started to buckle and warp. During this time the plumbing team also needed to reset both toilets (They send out a 18 year old kid who didn't know what he was doing from the same company that destroyed my house to begin with :( .... ) Upon him setting the toilets with maybe 3 day's the toilets where leaking filth. I again had to contract my own labor to get the toilets corrected since the labor warranty was not honoring there side of the contract. Lastly I also asked the electrical team who did the house to come to the home on 2 seperate occasions to fix a light that was damaged on purchase of the home... Within 2 month of speaking with multiple people (No one ever showed up at the house). All in all this was not what I was hoping for as American contractors have proven no one cares about workmanship anymore.
This company is the worst! Please beware..they took my money as a deposit prior to getting me approved. I was then denied the loan by Carolyn their loan officer and they refused to give me my money back. I fought with them for over 2 months and just gave up after much frustration and stress that was not worth my time. They get your hopes up high just to steal you money and said your home will be built in 6 months which is all a lie. They are very unprofessional and corporate office never returns your call. The staff at the local Haines City office is the worst and overall the experience is not worth your time, money nor effort. Note: two 5 star reviews are done by their staff, Carolyn and Michelle which is illegal and just unethical. Very bad business office. I don't know how they still exist as a business.
Beware! We were told that our home would be ready after 6 months after we gave our deposit , but it's nowhere close. it is almost impossible to a speak to a manager. If for any reason you have a problem who will you speak to? The corporate office in Colorado won't do a thing. I would hate to see your family go through the problems that we are at Richmond American
Excellent and very pleasant. The Gallery is spectacular. From Marisol's welcome, her kindness and professionalism made us feel confident and very relaxed. Knowing our options and deciding on what we want to obtain for our home was very easy as if she knew us and also knew what we wanted from the beginning. Thanks Marisol!
I bought my first house with Richmond American, the experience with the sales department was amazing but when we went to the home gallery was a worse experience with the manager and the lady..